Terms of Service

1. Introduction

By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree, please refrain from using our services.

2. Services

We provide inbound travel services in Sri Lanka, including tour planning, accommodation bookings, transportation, excursions, and related travel services. All services are subject to availability.

3. Bookings & Confirmation

Bookings are confirmed only after receipt of the required deposit or full payment, as communicated at the time of booking. Confirmation details will be shared in writing.

4. Payment Policy

Payment terms depend on the type of services booked, travel dates, group size, and supplier requirements. Specific payment details, including deposits and final payment deadlines, will be clearly communicated prior to confirmation.

5. Cancellations & Refunds

Cancellation and refund policies vary depending on the services booked and supplier conditions. Applicable charges will be communicated at the time of booking. Refunds, if applicable, will be processed according to these terms.

6. Changes to Itineraries

We reserve the right to make reasonable changes to itineraries due to weather conditions, safety concerns, availability, or unforeseen circumstances. Any significant changes will be communicated to clients promptly.

7. Contact Information

For any questions regarding these Terms of Service, please contact us via the details provided on our website.

Zentoura Leisure - Mon to Sun - 24/7